Natural products will have natural flaws. Simply snip or cut away the yellowed/darkened part to regain its appealing appearance.
Actual color tones of flowers may differ slightly from image.
Substitution may be necessary to ensure your order arrives on time, i.e. a specific basket, vase, soft toy etc. Our florists will substitute a similar element of equal or greater value.
We use only the freshest of flowers and so will make substitutions depending on seasonal availability. In single-variety arrangements, variety will take preference over colour. For example, if we are out of ‘red roses’, we will substitute another colour of roses, not another flower.
When substitution is necessary, our professional florists will ensure that the ‘look and feel’ of the arrangement will be maintained, with our florists paying special attention to overall shape, size, style and colour combination.